Customer Support

At WebDisk Cloud Computing, we place particular emphasis on supporting our customers. In addition to standard support included with cloud services, we have prepared production-level support. This is a paid support option that gives our customers direct access to a support engineer, a dedicated communication channel, guaranteed response times, and most importantly, assistance and support at every stage of cloud migration. We understand that a customer facing new technology alone can quickly become discouraged with public cloud. We want to avoid this, which is why we offer support and assistance at every stage—from preparation for migration, through migration, to subsequent operation in our public cloud.

Every customer considering migration to public cloud will receive detailed information from us about what this entails. Additionally, for those interested, there is an option to obtain access to a demo account. Where you can check everything yourself, and if any questions arise, it is possible to meet with us and discuss all concerns.

The Cloud Management Portal (CMP) through which the customer manages our public cloud has a very user-friendly interface and built-in support ticket management. Every customer, even those who remain with standard-level support, will be served efficiently and quickly. Our team monitors the infrastructure 24/7 and responds rapidly to reported incidents.

We also offer a separate portal for service tickets for customers operating in SaaS model, that is, running services such as NextCloud and others that do not require the CMP interface. This option is available to registered customers with standard support.

We encourage you to contact the WebDisk team; we will answer all your questions.

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