Acceptable Use Policy for WebDisk Services (AUP)
Version 1.0 · effective 23 August 2026
The Polish version is the legally binding version; this English translation is provided for convenience only. The binding text is published at webdisk.pl/zasady-korzystania.
This document (the "AUP") sets out the rules for acceptable use of the services provided by Mazura sp. z o.o. under the WebDisk brand (the "Provider"). The AUP forms an integral part of the Agreement and is binding on all Customers and Users.
Capitalised terms have the meaning given to them in the General Terms of Service.
Report a violation: abuse@webdisk.io
1. General principle
1.1. The Customer uses the Services in a manner consistent with the law, with the Agreement and with good practice, without infringing the rights of third parties and without disrupting other Customers' use of the Services.
1.2. The Customer is responsible for the use of the Services by Users to whom the Customer has granted access to its Account, as for its own acts.
1.3. The AUP sets out minimum rules. Service Terms may impose additional restrictions arising from the nature of a particular Service.
2. Prohibited conduct
The Services, the Provider's network and the Provider's infrastructure must not be used for the conduct described below.
2.1. Security violations
1) unauthorised access to data, systems or networks — whether the Provider's own or those of third parties, 2) scanning, probing or testing the vulnerability of systems or networks, and circumventing security or authentication mechanisms — without the express, prior consent of the owner of the system or network, 3) intercepting data not intended for the Customer, 4) impersonating another entity, forging headers or source addresses, 5) distributing tools intended for the conduct described in points 1–4.
Security testing of your own infrastructure. A Customer wishing to carryout penetration testing of resources made available to it under the Servicemust notify security@webdisk.io in advance and agree the scope and timingwith the Provider. Testing carried out without such agreement constitutes aviolation of the AUP regardless of its subject matter.
2.2. Disruption of the Services
1) conduct causing excessive, unjustified load on the infrastructure that disrupts other Customers' use of the Services, 2) attacks on availability (DoS, DDoS) and deliberate overloading of transmission systems, 3) distribution of malicious software, including viruses, worms, trojans and data-encrypting software (ransomware), 4) distribution of software circumventing technical protection measures (cracks, key generators, serial numbers), 5) use of damaged equipment or equipment not meeting European standards, where this endangers the integrity of the network or the safety of persons.
2.3. Communications abuse
1) sending unsolicited commercial communications (spam) — whether sent from the Provider's infrastructure or merely linking to resources hosted on it, 2) phishing, online fraud, theft of authentication credentials, 3) obtaining and using e-mail addresses, names and other identifying data without the consent of the persons concerned, including by automated collection (scraping, spidering), 4) distributing false or misleading information.
2.4. Prohibited software
1) distribution of software that obtains or transmits information about the user without their knowledge, 2) distribution of adware, unless both of the following apply:
- the user has given express consent to the download and installation on the basis of clear and conspicuous information about the nature of the software, and
- the software can be removed using standard operating-system tools.
2.5. Prohibited content
It is prohibited to store, publish, transmit or share — or to link to — content which:
1) depicts, promotes or otherwise relates to the sexual exploitation of minors, 2) promotes racism, xenophobia, hatred or discrimination, incites violence, or contains threats or harassment, 3) is pornographic and is made available contrary to the provisions on the protection of minors, 4) infringes personal rights or the privacy of individuals, 5) is misleading in a manner infringing consumer protection law, including chain-letter and pyramid schemes, 6) endangers the safety or health of persons, public safety or national security, 7) unlawfully discloses trade secrets or confidential information of third parties, 8) infringes copyright, related rights, industrial property rights or other rights of third parties, or serves to circumvent technical measures protecting such rights, 9) promotes narcotics, infringes export-control rules, or concerns illegal gambling or illegal arms trading, 10) constitutes any other unlawful act or incitement to such an act.
Scope of "content". Content stored and transmitted using the Provider'sinfrastructure means content on websites, in e-mail messages, in files, insharing links and in any other form transmitted over the network.
2.6. Copyright-protected material
It is prohibited to download, publish, distribute, copy or use works protected by copyright — in particular texts, music, films, software, graphics and photographs — unless:
1) the rightholder has granted express permission, or 2) the use falls within the limits of permitted use under the applicable law.
3. Use of resources
3.1. The Customer uses allocated resources in a manner that does not disrupt the normal operation of the Services. Where the manner of use disrupts the Services for other Customers, the Provider may require the normal level of use to be restored within a reasonable period.
3.2. The Provider does not warrant the compatibility of hardware and software used by the Customer with the Service. Verifying compatibility is the Customer's responsibility.
3.3. The Customer complies with the rules of the networks it accesses through the Services, including those networks' terms of use and generally accepted rules on the use of network resources.
4. Protection of IP address reputation
4.1. The Customer must not act in a way likely to result in the Provider's IP addresses being placed on reputation blocklists, such as those operated by spamhaus.org.
4.2. The listing of an IP address assigned to the Customer's Account as a result of the Customer's conduct constitutes a violation of the AUP. The Provider may take the measures necessary to protect the reputation of its own address space, including limiting or suspending the Service.
4.3. The Provider informs the Customer of the measures taken and — where possible — of the reason for the listing, and cooperates with the Customer in having the listing removed where it occurred through no fault of the Customer.
5. Protection of infrastructure integrity
5.1. Data stored under the Service may be quarantined or removed where it is infected with malicious software or otherwise corrupted to a degree that endangers the system or the data of other Customers.
5.2. The Provider applies the measure under point 5.1 only to the extent necessary, notifies the Customer without undue delay and — where technically possible and safe — enables the quarantined data to be retrieved.
5.3. The Provider does not carry out general monitoring of content stored by Customers. Point 5.1 concerns automated mechanisms protecting the integrity of the infrastructure, not the assessment of content.
6. Consequences of a violation
6.1. Where a violation of the AUP is established, the Provider may apply measures proportionate to its gravity:
| Measure | When |
|---|---|
| Request to cease the violation within a set period | The rule — the measure applied first |
| Limiting the scope of the Service or blocking access to specific content | Where the violation continues despite a request, or concerns specific content |
| Suspension of the Service | Where the violation is material and has not been remedied despite a request |
| Immediate suspension without a prior request | Where the violation poses a direct threat to the security of the Service, to other Customers' data or to third parties, or where required by law or by a decision of a competent authority |
| Termination of the Agreement | On the terms set out in §14 of the General Terms of Service |
6.2. Notification and statement of reasons. The Provider notifies the Customer of any measure applied without undue delay — and, where possible, before it is applied — stating the reason, the scope and the duration of the measure and informing the Customer of the right of appeal. Where the measure concerns content stored by the Customer, the notification includes the elements set out in §10.6 of the General Terms of Service.
6.3. Appeal. The Customer may appeal against the Provider's decision on the terms set out in §10.7–10.8 of the General Terms of Service.
6.4. Right to data. Suspension or termination of the Agreement on grounds of a violation of the AUP does not deprive the Customer of the right to retrieve Customer Data in accordance with §14 of the General Terms of Service, unless releasing the data would be contrary to law or to a decision of a competent authority.
6.5. SLA credits. The credits provided for in the SLA do not apply to interruptions in the Service resulting from the measures described in this section.
7. Reporting violations
7.1. Violations of the AUP may be reported to abuse@webdisk.io. A report should describe the violation, identify the resource concerned and provide the contact details of the reporting party.
7.2. Reports concerning illegal content are handled under the procedure set out in §10 of the General Terms of Service, implementing the requirements of the Digital Services Act (DSA). A report sent to abuse@webdisk.io is passed into that procedure without the need to submit it again.
7.3. Reports of security incidents and of vulnerabilities found in the Provider's services are received at security@webdisk.io.
8. Amendments to the AUP
Amendments to the AUP are governed by §15 of the General Terms of Service.
Acceptable Use Policy for WebDisk Services (AUP) · version 1.0 · effective 23 August 2026