How can we help?

WebDisk Support

4. Discussion

At WebDisk Cloud Computing, we place special emphasis on supporting our customers. In addition to the standard support offered in the package with cloud services, we have prepared support at the production level. This is paid support, but it gives our customers direct access to a support engineer, a dedicated communication channel, guaranteed response times and, above all, help and support at every stage of the migration to the cloud. We understand that a lone customer faced with a new technology can quickly become discouraged from the public cloud. We want to avoid this, which is why we offer support and assistance at every stage, preparation for migration, migration and subsequent operation in our public cloud.

Recommended for conducting experiments or testingRecommended for non-critical production environmentsRecommended for critical production environments with business requirements
Features / Support LevelStandardPremiumEnterprise
Support availability24/7 via ticketing system and by phone during business hours24/7 via ticketing system and by phone during business hours24/7 via ticketing system and dedicated hotline
Response timeUp to 12 business hoursUp to 8 business hoursUp to 2 business hours
Scope of supportBasic technical assistance, online documentation, knowledge baseExtended technical support, service optimization consulting, priority ticket handlingComprehensive technical support, dedicated account manager, individual consultations, support for project planning and implementation
Service monitoring-Proactive monitoringProactive monitoring with instant notifications
BackupsWeekly backupsDaily backups with 7-day retentionDaily backups with 30-day retention and on-demand restoration
Technical reviews-Quarterly technical reviewsMonthly technical reviews and strategic consultations
Emergency contactUnlimited via ticketing system and by phone during business hoursUnlimited via ticketing system and by phone during business hoursUnlimited via dedicated 24/7 hotline
4. Bill

Formalities and settlements

If you have any questions regarding settlements, invoices, assignment of services, change of subscriber data or other formal issues, please contact us at the following e-mail address.

office@webdisk.io
11. Video Call

Support for
registered customer

If you have any questions regarding settlements, invoices, assignment of services, change of subscriber data or other formal issues, please contact us at the following e-mail address.

Mon-Sun: 09:00 do 20:00

Report a problem

3. Email

Submit a technical request

* – Required fields

Articles & Knowledge

WebDisk support

WebDisk's DevOps team ensures seamless Kubernetes migration with expert support, scalable solutions, cost transparency,...

Customer Support

WebDisk offers reliable customer support with access to professional technical support. We're here to...

Scroll to Top