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WebDisk Support
At WebDisk Cloud Computing, we place special emphasis on supporting our customers. In addition to the standard support offered in the package with cloud services, we have prepared support at the production level. This is paid support, but it gives our customers direct access to a support engineer, a dedicated communication channel, guaranteed response times and, above all, help and support at every stage of the migration to the cloud. We understand that a lone customer faced with a new technology can quickly become discouraged from the public cloud. We want to avoid this, which is why we offer support and assistance at every stage, preparation for migration, migration and subsequent operation in our public cloud.
Recommended for conducting experiments or testing | Recommended for non-critical production environments | Recommended for critical production environments with business requirements | |
---|---|---|---|
Features / Support Level | Standard | Premium | Enterprise |
Support availability | 24/7 via ticketing system and by phone during business hours | 24/7 via ticketing system and by phone during business hours | 24/7 via ticketing system and dedicated hotline |
Response time | Up to 12 business hours | Up to 8 business hours | Up to 2 business hours |
Scope of support | Basic technical assistance, online documentation, knowledge base | Extended technical support, service optimization consulting, priority ticket handling | Comprehensive technical support, dedicated account manager, individual consultations, support for project planning and implementation |
Service monitoring | - | Proactive monitoring | Proactive monitoring with instant notifications |
Backups | Weekly backups | Daily backups with 7-day retention | Daily backups with 30-day retention and on-demand restoration |
Technical reviews | - | Quarterly technical reviews | Monthly technical reviews and strategic consultations |
Emergency contact | Unlimited via ticketing system and by phone during business hours | Unlimited via ticketing system and by phone during business hours | Unlimited via dedicated 24/7 hotline |
Formalities and settlements
If you have any questions regarding settlements, invoices, assignment of services, change of subscriber data or other formal issues, please contact us at the following e-mail address.
Support for
registered customer
If you have any questions regarding settlements, invoices, assignment of services, change of subscriber data or other formal issues, please contact us at the following e-mail address.
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